Back to Listening Activities • Activity 05

Resort Reservation & Guest Amenities

Listen to the resort booking dialogue carefully, review the transcript if needed, and complete all 20 assessment questions.

Resort Dialogue (Text-to-Speech Player)

Speaker A: Emma (Receptionist - Female) & Speaker B: Mark (Guest - Male)

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Emma: Good afternoon! Welcome to Oceanview Resort. How may I assist you today?

Mark: Hello Emma! I would like to reserve a deluxe suite for two nights this coming weekend.

Emma: We have a beautiful oceanfront suite available. Would you prefer breakfast included with your reservation?

Mark: Yes, please. Also, could we request a late check-out on Sunday afternoon?

Emma: Certainly! I have added complimentary breakfast and confirmed your late check-out for 2:00 PM.

Section 1

Grammar Corrections (5 Questions)

1. Identify the grammatically correct polite expression of desire:

A) I want reserve a suite for two night. B) I would like reserving a deluxe suite for two night. C) I would like to reserve a deluxe suite for two nights. D) I would liked reserve deluxe suite two nights.

2. Select the grammatically correct question regarding preferences:

A) Would you prefer breakfast included with your reservation? B) Would you preferring breakfast including with reservation? C) Do you preferred breakfast includes with your reserve? D) Would you to prefer breakfast included on reservation?

3. Choose the sentence with proper modal verb placement for a request:

A) Could we requesting a late check-out on Sunday? B) Could we requested late check-out at Sunday afternoon? C) Can we to request late check-outs in Sunday? D) Could we request a late check-out on Sunday afternoon?

4. Select the sentence with proper present perfect structure:

A) I have add complimentary breakfast to your stay. B) I have added complimentary breakfast and confirmed your late check-out. C) I had adding complimentary breakfast and confirm late check-out. D) I have add complimentary breakfasts and confirming check-out.

5. Choose the correct customer service offer clause:

A) How may I assisting you today? B) How may I assist you today? C) How can I to assist you today? D) How might I assisted you today?

Section 2

Audio Comprehension (5 Questions)

6. Where does this conversation take place?

A) Oceanview Resort B) Mountain Peak Lodge C) City Airport Terminal D) Downtown Car Rental Agency

7. How many nights does Mark intend to stay?

A) One night B) Three nights C) One week D) Two nights

8. What meal preference did Mark request to include?

A) Candlelight dinner B) Breakfast included C) Afternoon tea D) Midnight snacks

9. What time was approved for the late check-out on Sunday?

A) 12:00 PM B) 1:00 PM C) 2:00 PM D) 4:00 PM

10. What role does Emma hold in the conversation?

A) Resort receptionist B) Tour guide C) Travel agent D) Head chef

Section 3

Synonyms & Antonyms (5 Questions)

11. What is the SYNONYM closest in meaning to "Reserve"?

A) Cancel B) Ignore C) Book / Hold D) Dismiss

12. What is the SYNONYM closest in meaning to "Complimentary"?

A) Expensive B) Free / Gratis C) Required D) Mandatory

13. What is the ANTONYM of "Prefer"?

A) Favor B) Dislike / Reject C) Choose D) Select

14. What is the SYNONYM closest in meaning to "Assist"?

A) Help / Aid B) Hinder C) Delay D) Refuse

15. What is the ANTONYM of "Confirmed"?

A) Approved B) Verified C) Established D) Cancelled / Unsettled

Section 4

Fill in the Blanks (5 Questions)

16. "How ________ I assist you today?"

A) should B) may C) must D) ought

17. "I would like to ________ a deluxe suite for two nights."

A) reserved B) reserving C) reserve D) reserves

18. "Would you prefer breakfast included ________ your reservation?"

A) with B) on C) at D) to

19. "Could we request a late check-out ________ Sunday afternoon?"

A) in B) at C) on D) by

20. "I have added complimentary breakfast and ________ your late check-out."

A) confirm B) confirmed C) confirming D) confirms

Assessment Results

0/20

Total Score

0/5

Grammar

0/5

Comprehension

0/10

Vocab & Gap Fill

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